Summary: Novix Messenger is built with privacy at its core. We collect only what is necessary to provide the service, never sell your data, and protect your communications with end-to-end encryption.
1. Information We Collect
Information you provide:- Account information (username, phone number or email, profile photo)
- Messages, photos, videos, and other content you send through the App
- Safety reports you submit
Information collected automatically:- Device information (device type, operating system version)
- App usage data (connection timestamps, feature usage)
- IP address (used for security and fraud prevention)
Information we do NOT collect:- The content of your encrypted messages (we cannot access them)
- Your contacts or address book
- Your location (unless you choose to share it)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Novix Messenger service
- Authenticate your identity and secure your account
- Deliver messages, calls, and media between users
- Investigate and respond to safety reports
- Send service-related notifications (e.g., security alerts)
- Prevent fraud, abuse, and violations of our Terms
- Comply with legal obligations
3. End-to-End Encryption
All messages and calls on Novix Messenger are protected with
end-to-end encryption. This means:
- Only you and your intended recipient(s) can read your messages.
- Even Novix cannot access the content of your encrypted conversations.
- Your messages are not stored on our servers after delivery.
4. Information Sharing
We do
not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:
- With your consent: When you explicitly agree to share information.
- Service providers: Trusted partners who help us operate the App (under strict confidentiality agreements).
- Legal compliance: When required by law, court order, or government authority.
- Safety: To protect the safety of our users or the public.
5. Data Retention
- Messages are deleted from our servers once delivered.
- Account information is retained for as long as your account is active.
- When you delete your account, we delete your personal data within 30 days, except where required by law.
- Anonymized usage data may be retained for analytics purposes.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your account and data. Visit our Delete Account page.
- Portability: Receive your data in a machine-readable format.
- Objection: Object to certain types of data processing.
7. Children's Privacy
Novix Messenger is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.
8. Security
We implement industry-standard security measures to protect your information, including:
- End-to-end encryption for all communications
- Secure HTTPS connections
- Regular security audits and vulnerability testing
- Access controls limiting who can access user data
No method of transmission over the Internet is 100% secure, but we are committed to protecting your data to the best of our ability.
9. Third-Party Services
The App may use third-party services (such as push notification providers) that have their own privacy policies. We are not responsible for the privacy practices of those services.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice within the App or sending you a notification. The "Last updated" date at the top of this page indicates when the policy was last revised.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the Novix Messenger app or via the contact information provided within the App.